Our aim at The Theatre is to ensure that our beautiful venue is open everyone, disabled, non-disabled, people of any background, gender and faith, to enjoy and use. We want everyone to feel welcome and safe, and are happy to make any reasonable adjustment we can to make your visit more enjoyable!
If you have any concerns or particular access issues regarding your visit that you'd like to discuss with us, or if you would like to contact us regarding our Access Policies please contact us.
Alternatively call our Box Office team on 01608 642350. The information below may be of use to wheelchair users, parents with pushchairs or toddlers, people with any form of restricted mobility, hearing or visual impairment.
The below information pertains to our venues in Spring Street and Goddards Lane Chipping Norton. For events held offsite at other venues, or events not promoted by The Theatre but available for sale via our box office, please consult the venue page for each venue and/or access information on the event page.
For our full Access Policy click here.
Access Icon Key:
Wheelchair users can access The Theatre through the Bar next to Front of House. We have four designated wheelchair spaces in the auditorium, each with a neighbouring pair of companion seats. Please note that a wheelchair space does not contain a seat, so anyone booking a wheelchair space will not be provided with a seat. The companion seats will be sold to the general public should the event be selling out. These currently must be booked via the Box Office on 01608 642350. We have one disabled toilet located on the ground floor by the Bar.
All performances in our venues that have wheelchair seats available will feature the wheelchair icon, as shown above. Only the stalls have level access - there are no lifts in our period building, so the auditorium balcony, the gallery, the space and the rehearsal room can currently only be accessed via a staircase.
Our bar and both of our box offices have a lowered counter area for the benefit of wheelchair users. The daytime Box Office in Goddards Lane has flat access with a couple of small ridges.
Limited Mobility Audience Members
Audience members with limited mobility should mention this to the Box Office at the time of booking so we can help to find you the most accessible seats avaliable. Please note however, that due to limited space any walkers, or other means of assistance (excluding sticks) must be stored in the Bar area. Upon arrival please speak to one of our Ushers who will be more than happy to assist you.
For Fire Safety purposes, those using the aforementioned assistance should be able to enter the auditorium (a distance up to 25 metres) without said means of assistance. If moving without assistance is not possible, then a wheelchair space should be purchased and the customer must bring a suitable wheelchair in which to sit.
Blue Badge Parking
The Theatre is situated on Spring Street, a narrow residential road. Unfortunately, due to this there is very limited parking directly outside the building. There are disabled parking bays in the town centre car park, Albion Street car park and New Street car park, all of which are only a short distance away.
The Theatre has a magnetic induction loop that connects to any microphones or speakers for the hard of hearing. We recommend booking seats in the centre stalls, and cannot currently guarantee good signal outside of that area. For more information please contact our Box Office Team on 01608 642350 who will be more than happy to assist you.
All performances in our venues that have an Induction Loop available will feature the ear icon, as shown above.
We do offer occasional BSL signed performances of live shows. All signed performances in our venues will feature the signed performance icon, as shown above.
We also offer occasional captioned performances of live shows. All captioned performances in our venues will feature the CC icon, as shown above.
Assistance dogs are welcome at The Theatre and can be taken into the auditorium during the performance or looked after by a member of staff. Please advise the Box Office upon booking of any particular requirements you may wish us to make to accommodate your dog.
Large Print Brochures
Should you require a large print version of our brochure, please contact the Box Office who will be happy to send you either a physical or electronic copy. Please note that large print brochures are created upon request, so we cannot provide them immediately.
We offer occasional audio-described live performances. These performances use a live narrator to describe the action on stage, as well as describing costumes, set and any visual effects. All audio-described performances in our venues will feature the AD icon, as shown above.
Should you wish to receive an audio version of our brochure please contact the Box Office who will be happy to send you a recorded copy. Please note that Audio Brochures are not pre-recorded and are created upon request, so we cannot provide them immediately.
We offer a range of performances and screenings that are designed for audience members who might find a standard theatre environment stressful or problematic. This might include those living with dementia or autism. For these events the auditorium lights are kept on throughout the performance, the doors remain open, and audience members can feel free to come in and out as they please. We serve complimentary tea and coffee in the bar area, and tickets for carers are free.
Relaxed Performances kindly supported by Penhurst Gardens Care Home
For our in-house productions and pantomime, we provide a Visual Story to precede your visit and help give you a sense of what you expect when you come here. You can explore our Visual Story here:
Alternatively to have a physical or electronic copy of the Visual Story sent to you, please contact our Box Office Team on 01608 642350 who will be happy to help.
There is an accessible toilet near the bar and stalls in the front of house area. This also contains baby change facilities including a potty. We recognise that this toilet is there for all who need it - not all disabilities are visible.
We have toddler friendly toilet seats installed in our Front of House toilets. Simply lift the yellow lid for a toddler size seat, and the white lid for a adult sized seat. We also have a potty in the Disabled/Baby Changing toilet.
Carers and Personal Assistants
The Theatre will provide a free ticket for a Carer or Personal Assistant when the visitor’s disability or impairment means that they wouldn’t be able to attend the event without the active support of another person. This will apply to all events at the theatre or promoted by the theatre, but not necessarily to external events where tickets are sold via The Theatre Box Office. This does not include parents accompanying children except in the case of access requirements. Free tickets are given at the discretion of The Theatre, and on occasion, we may require proof of disability. Those unable to provide evidence on request will be reviewed on a case by case basis.
This must currently be booked in person or by telephone with the Box Office on 01608 642350 but we hope to introduce an online option in the coming months.
The Theatre offers the opportunity to attend a pre visit to familiarise yourself with the building. You will have the chance to view the auditorium including your specific seat, if already booked, as well as our other facilities. There will also be a member of staff on hand to answer any questions you may have. To book a visit, please contact us.