How early should I arrive for a show?
Our Front of House Box Office and the Theatre Bar will be open 60 minutes before a show. So please come and join us for a drink and a wander around the Gallery before the performance begins.
What should I do if I am no longer able to attend the performance?
Please visit our terms and conditions page which includes information on our returns/refunds policy.
What do I do If I can't find/haven't received my ticket?
Don't worry, the Box Office will be open in the foyer in the hour up to the show and they can reprint your tickets for you. All they will need is your name and address/email address to confirm your booking.
Can I buy tickets on the door?
Yes, if there are tickets available you will be able to book for that night on the door. Our pre-show Box Office will be open over the phone (01608 642359) 90 minutes before the show begins and in person 60 minutes prior to a ticketed event.
If you are looking to book tickets for other performances, this may not be possible as the evening Box Office is dedicated to sales and collections for the show in question.
When can I begin to take my seats?
Typically, the doors to the auditorium open around 15 minutes before the show is due to start, at which point customers may take their seats.
Is there disabled parking nearby?
Not officially, though parking is available throughout the town and there is a suitable drop-off point right outside The Theatre. For more information regarding access, please click here.
What concessionary tickets are available?
We offer concessions on many live performances, usually dependent on our agreement with the visiting artist or company. The concessions are available where stated in publicity or on our website. Unless otherwise listed, when concessions are offered for live shows, these will include:
Under 16s, NUS cardholders, NHS staff, those in receipt of disability allowance, unwaged allowance or pension credit.
We also offer targeted concessions on certain shows for school parties and audiences aged under 26.
Cinema screenings and films generally only offer a single concessionary rate for under 16s.
We also offer free tickets for carers and essential companions when the visitor’s disability or impairment means that they wouldn’t be able to attend the event without the active support of another person. See our Access page for more information.
Can I take food and drink into a performance?
Yes - any food and drink purchased from the Theatre's Bar can be taken through to the auditorium.
What happens if arrive late?
We will always do our best to get you seated, however every show is different, and some companies will request that latecomers not be admitted until a certain point in the performance. Latecomers are welcome to take a seat in our bar until said point.
Do I need a ticket for babies and toddlers?
If your child will be under the age of 2 on the day of the performance, they do not need their own seat/ticket and can sit on your lap.
If your child will be 2 years old or older on the day of the performance then due to Fire Regulations the child will need their own seat/ticket regardless as to whether they will be sitting on your lap.
Babies aged 18 months or under may attend Cinema Bambino screenings, regardless of the certificate of the film. Children over 18 months may attend in accordance with the above, but only if the film certificate allows.
Can I take a pushchair into a performance?
Unfortunately not – for health and safety reasons the only large items permitted inside the auditorium are wheelchairs. However, please speak to a member of our staff upon arrival, who will be more than happy to find a suitable place to store your pushchair during the performance.
Do you have baby changing facilities?
Yes - these can be found in our disabled toilet on the ground floor. Unfortunately we do not have the facilities to correctly dispose of soiled nappies, so these will need to be taken home for disposal.
Can I change my seats on the night?
The Theatre Box Office will always strive to provide all necessary information regarding restrictions about a seat at the point of purchase. In extreme cases, customers may be able to move seats after consulting the Box Office Assistant or Duty Manager.
Can I film/take photos/use my mobile phone in the auditorium?
In short, no. Due to copyright laws and the wishes of our companies, the use of all photographic and recording equipment is not allowed unless otherwise stated. This includes the use of mobile phones. We respectfully ask that you switch off mobile phones and anything else that may disturb the performance for both the actors and audience.
Why can't I purchase the seat that I want if it leaves a single seat unoccupied?
Like many venues, we have procedures in place to avoid leaving single seats unoccupied in rows. This helps us to maximise the audience able to attend, and therefore the financial viability of any event. These seats are known as Stranded Single Seats, and the full policy regarding these is as follows:
We are committed to ensuring that our performances are as fully attended as possible, both in the interests of our visiting companies and our audiences. Occasionally potential occupancy is compromised if we are left with unsold single seats, and as a business we need to minimise this.
When booking through our website the system is designed not to leave any one seat stranded at the end of a row or stuck between selected seats. Whilst we appreciate that this may cause frustration where ticket availability is limited, a single seat is very likely to remain unsold whereas groups of seats in higher multiples will usually sell when available.
We understand that customers may have specific access requirements and we would always do our best to cater for these, offering alternative solutions.
Our Box Office team will do their best to accommodate customer requests where this compromises our single stranded seat policy, and, where no alternative seating is available elsewhere in the auditorium, single seats may be released for sale in the lead-up to an event. Requests will be considered on an individual basis and will be authorised only at the discretion of the Box Office Manager.
If you would like further assistance, please contact our Box Office on 01608 642350.
I’m coming with a large group to a performance, can I hire a private space?
Yes - we have two hireable spaces for groups who would like hire a room before a show and during the interval. Drinks can also be pre-ordered at a discounted rate to these rooms.
Please contact us for more information.
I would like to give feedback, who do I talk to?
We welcome any comments you may have about a show or our customer service.
On the night of a performance, the best person to give feedback to is the Front of House Duty Manager.
How do I make a Ticket Protection Claim?
To make a refund claim on your ticket, visit ticketplangroup.com and use their apply for a refund form.
What is Pick A Price?
We at The Theatre Chipping Norton believe passionately that art is for everyone, and that no one should be excluded because of their financial circumstances.
We know that ticket price is a huge barrier for some (especially in the current circumstances), and the Pick A Price offers people who can afford to pay the recommended price or more the chance to support others who can’t.
For more information Click Here.
Contact list of staff members
Daytime Box Office
(situated on Goddards Lane)
Tuesday - Friday: 12pm - 6pm
Saturday: 10am - 1pm
Phone lines are also open one and a half hours prior to performances and films.
Christmas Opening Hours
Over the festive period our Daytime Box Office will be open as usual, (see above opening times).
We are closed on Sundays, Mondays and Bank Holidays (including Boxing Day).
Tuesday 26th December - CLOSED
Pre-show Box Office
Located at the entrance of The Theatre allowing you to purchase and collect tickets for that performance
Open approx.. 90 Mins prior to a Ticketed Event
*Excluding External and Festival Events