Terms & Conditions

Changes to Terms & Conditions

We may revise these terms of use at any time by amending this page. You should check this page from time to time to take notice of any changes we have made, as they are binding on you.

Any contract will be subject to the terms in force at the time that you order tickets from us, unless any change to these terms is required to be made by law or governmental authority (in which case it may apply to orders previously placed by you).

General Terms & Conditions

Purchasing Tickets

The purchase of a ticket entitles the bearer to access the event named, at the time and date detailed on the ticket. Please check your ticket(s) carefully on receipt, and notify The Theatre Chipping Norton’s Box Office as soon as reasonably possible, if the event/date/time is not as you expected.

Payment details will be encrypted in our secure booking system.

When you book tickets online you must ensure the details you enter are both correct and accurate.

Reservations for individual bookers will only be held without payment in your name for 7 days, after which, if we have not received payment, they will be released for general sale again.

If you are making a booking on behalf of a party/group, you are responsible for all payments due from the party/group and must ensure the party/group is made aware of these terms and conditions of sale and admission. The Theatre Chipping Norton reserves the right to place restrictions on the volume of any tickets ordered.

The credit or debit card used to make the booking and/or on occasions photographic ID may be asked for if collecting tickets from the venue. Photographic ID will be required for tickets that relate to performances/events where additional provision is required to avoid the unauthorised resale of tickets. i.e. Headline Acts/Comedians and on these occasions we reserve the right to refuse entry. Whilst every effort is made to communicate this to customers at the point of sale, we cannot be held responsible for issue arising that are beyond our control.

Where a restriction of the maximum tickets that are allowed per household is in place, we reserve the right to cancel and refund any tickets that exceed this restriction, without prior notice, should we have reasonable evidence that this occurred.

Your visit at The Theatre Chipping Norton

The Theatre Chipping Norton reserve the right to make any alterations to the advertised arrangements, programme or cast without being obliged to offer notification, refund or exchange.

Staff of The Theatre Chipping Norton are authorised to refuse admission and reserve the right to do so if in their absolute judgement your conduct is inappropriate, disrespectful or intimidating towards a member of staff. This may be applied to the event you have booked for and any future events at venues operated by The Theatre, Chipping Norton.

Unauthorised recording, photography and copying of any artistic performance, work or film within The Theatre Chipping Norton is not permitted.

Tickets will be accepted to offer for resale on the strict understanding that The Theatre Chipping Norton's unsold tickets will be sold first. This resale service is offered subject to your acceptance that The Theatre Chipping Norton does not guarantee that any ticket offered for resale will find a new purchaser. Only original tickets can be offered for re-sale (not Duplicate or agency tickets). Please note there is an administration charge of £2.50 per ticket resold. To request a ticket resale please fill in this form.

The management of any venue takes no responsibility for any loss or damage of personal property or any person beyond its duty of care.

The Theatre Chipping Norton will not be liable in any way if an event or performance is abandoned due to any factors which are beyond our reasonable control such as, acts of god: including earthquakes, storms, flooding: power failure or fire: force majeure: including war, terrorist acts, and civil commotion.

Guide and Hearing dogs are welcome, other animals, are not permitted in the premises.

For the enjoyment of all visitors, The Theatre Chipping Norton requests mobile phones are turned off during a performance and ask that you refrain from talking through a performance.

Smoking is not permitted during any programme event or within The Theatre Chipping Norton.

Drinks may be taken into the auditorium in plastic containers. Glass containers, bottles and breakable items that might cause a hazard in an emergency are not permitted in the auditorium.

Programme events start at the time advertised and we reserve the right to delay or refuse the admittance of latecomers if in the reasonable opinion of The Theatre Chipping Norton admittance would affect the enjoyment of the audience and /or the performance of the artist(s) and /or the running of the event.

Children under 24 months are welcome to our family performances. However please note that children under 24 months are not covered by The Theatre Chipping Norton’s theatre insurance policy and you may be required to obtain a ticket at no extra cost to ensure auditorium capacities are not exceeded. Please speak to our Box Office Team for further advice.

Leaders of youth groups /school parties are responsible for the conduct of their party. The Theatre Chipping Norton accepts no responsibility for the supervision of young people in your care. You must ensure that for every 12 children aged 15 years or younger, you have one adult aged 18 or over supervising the group.

Children between the ages of 12-15 can be left unattended in the auditorium permitting a parent/guardian is within The Theatre building.

Any complaints regarding the show or view from the seats should be made to the Venue/Duty Manager promptly, prior to or during the performance.

All Concessions and Discounts are subject to availability and they may be restricted to certain price levels and performances and can be withdrawn without notice.

Whilst every effort is made to ensure that all promotional information supplied is accurate, you are advised to take appropriate precautions to verify such information. The Theatre Chipping Norton expressly disclaims all liability for any direct, indirect or consequential loss or damage occasioned by the user's reliance on any statements, information or advice contained in The Theatre Chipping Norton print, on the website or any other promotional material generated by the organization or Event Partners.

Your purchase may be subject to additional or alternate Terms and Conditions from any party involved in the provision of an event outside of The Theatre Chipping Norton. Copies of which will be available on the Event or Venue website. In the event of any inconsistency between the terms in relation to Venue or Organiser requirements, those of the Organiser shall prevail. If no Organiser, those of the Venue shall prevail.

Fees & Charges

Unless otherwise stated all prices shown for events at The Theatre Chipping Norton include all booking fees.

Where we act as an agent for tickets, booking fees may be charged in addition to the price advertised. These will be indicated within our event listings on this website.

Fees will be associated with Exchanges and Returns should they occur.

Waiting Lists

Excludes events where we act solely as an agent for tickets.

In Advance

Once an event has sold out, we begin an Advance Waiting List for customers who wish to be contacted should spaces become available prior to the start of the event. Although the likelihood of this is very slim, as we do not generally offer Refunds, Exchanges or Returns, there are circumstances when it does occur.

We contact the customers on the list on a first refusal basis up to the end of the previous Daytime Box Office working day of the event, regardless of the number of spaces wanted or on offer.

On the Door

At the Spring Street Box Office

45 Minutes prior to the start of the event a new waiting list is started for anyone prepared to come and wait at the Theatre for returns on the door. This list superceeds the Advance Waiting List which will have been closed based on the conditions above.

Please note: we do not operate an on the door system for workshops

Ticket Delivery & Collection


Unless stipulated at the point of sale, All Tickets are posted 2nd Class and may take 7 to 10 days to be processed and delivered.

Tickets are only posted to the delivery address registered with The Theatre.

For performances fewer than 10 days, tickets can be left for collection at the box office or emailed to customers. For operational reasons, we may alter the time-scale of delivery but will advise you of this at the time of booking.


Once a transaction has been completed tickets are available to collect straight away. Tickets for events at The Theatre can be collected in advance or when you arrive for the performance. If the event is elsewhere you may need to collect tickets in advance, but this will be explained at the point of sale.

If collecting tickets from any venue, the Cardholder and Card used at time of booking may need to be present in order for the ticket to be released. On occasion photographic ID may be required but you will be informed of this information at the point of sale.

Lost Tickets

For tickets relating to events at or directly organised by The Theatre Chipping Norton please contact the box office in advance if tickets have been lost or misplaced and duplicate tickets need to be issued. We will be able to resend E-Tickets, or print duplicate tickets for you at the box office.

Please note it may not be possible to offer a duplicated ticket for events/venues outside of our control where we have acted solely as an agency.

Returns, Exchanges and Ticket Protection

The Theatre Chipping Norton values theatregoers' commitment in booking early and recognises that emergencies sometimes prevent attendance. The following two services are available only for events at or directly organised by The Theatre Chipping Norton.

All other event refunds, exchanges and returns will be governed by the Terms and Conditions of the event/venue management.


Tickets may be exchanged for another performance of the same event or screening at the same price (or higher on payment of the difference) within the same run of events.

The exchange request must be made no later than 14 days before the date on the tickets. There is a charge of £1.00 per ticket for this exchange service, unless you are a Theatre Member.

Exchanges may be governed by the Terms and Conditions of the event/venue organiser, not The Theatre Chipping Norton, and therefore may not be possible.


Alternatively, tickets will be accepted to offer for re-sale on the strict understanding that The Theatre Chipping Norton's unsold tickets will be sold first. This re-sale service is offered subject to your acceptance that The Theatre Chipping Norton does not guarantee that any ticket offered for re-sale will find a new purchaser.

To apply for your tickets to be re-sold please fill in the form below.

Resale Request Form


Except to the extent of the above two services or in the event of cancellation of a performance/event no refunds or part thereof are available after a ticket is purchased. It is the responsibility of the customer to check all tickets/confirmations/invoices received and inform us of mistakes within 72 hours.

Refunds maybe governed by the Terms and Conditions of the event organiser, not The Theatre Chipping Norton, and therefore may not be possible.

Ticket Protection

TicketPlan Ticket Protection is available for any of our Theatre events and we recommend that you consider including this option with your ticket purchase.

Tickets are non-refundable; adding TicketPlan allows you to apply for a refund in some specified unforeseen circumstances such as accidents, travel disruption & unexpected illness. TicketPlan Protection is an optional service offered by The Theatre Chipping Norton and administered by TicketPlan on their behalf. It is not an insurance policy.

By adding ticket protection to your order, you are agreeing to the Terms and Conditions. For full information and Terms and Conditions click here.

Please note: TicketPlan must be purchased for all tickets in the transaction and cannot apply to individual tickets.

How do I make a claim?

To make a refund claim on your ticket, visit ticketplangroup.com and use their apply for a refund form.

Severe Weather Policy

The Theatre Chipping Norton Events Only

The Theatre Chipping Norton strives to open for all publicised performances of all shows, including those during periods of adverse weather. Where circumstances outside our control, especially heavy snowfall, prevent this for reasons of health and safety either of our staff or of the general public, The Theatre will adopt the following policy:

If the Theatre cancels a show due to severe weather, it will publicise the fact as soon as possible via its website, social media, local radio, notices at the Theatre, and by telephoning all bookers for the relevant shows.

Effective contact depends on the Theatre having accurate and up to date contact details for all customers – if this is not provided to the Theatre at the time of booking; the Theatre can take no responsibility for not contacting people in time to advise them of cancellations.

In the case of the Theatre’s own productions, all bookers will be offered the chance to reschedule their booking to another performance of the same production. (provided there are spaces/performances available in the run). The transfer cannot be made to a subsequent year or to an alternative venue.

If it is not possible for the Theatre to offer a rescheduled booking, or for the customer for any reason to reschedule to another of our own performances, the customer will be offered a full refund of their ticket purchase value. Refunds will be processed as soon as possible.

No transfers can be outside of same run of performances to another live show or film.

If the Theatre has to cancel a show other than its own due to severe weather conditions, contact will be made in the same way as above. If there is another night available for the same show, all efforts will be made to transfer bookings but refunds will be offered if this cannot be done. A refund of ticket purchase value will be offered to all customers for one-night live shows. In these circumstances it is not possible to transfer to a different show, as third party companies are contractually involved. Where the Theatre cancels a film screening it will try to re-arrange the showing and transfer customers to that; if a re-schedule is not possible either for the Theatre or for the customer, a full refund of ticket purchase value will be offered.

Specifically, in the case that the Theatre judges that it is able to continue with a performance despite severe weather (including heavy snow), it will have assessed the rationale for this with the support of local public safety authorities (police, fire service). There is no refund in these circumstances if a customer decides they are unable or do not wish to come to the performance.

Unaccompanied minors

A cinema or theatre trip is often the first-time young people venture out on their own for social activities and we are happy to provide that for our community. We have a few rules in place to keep everyone as safe as possible and ensure a welcoming venue to for all. Parents should note that these are public events and our staff do not provide monitored supervision for young people at these events.

  • Unaccompanied young people aged 11+ may attend events appropriate to their age. They must not be left responsible in the auditorium for any young people under this age.
  • Young people aged under 11 must be accompanied by a person aged 16+. The responsible person must also have a ticket and remain in the auditorium with them.
  • Groups of more than 6 young people aged 11 to 14 should have an adult remaining in the building. Please speak to us, we are happy to help but we find that larger groups can be disruptive to other audience members unless supervised.