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Returns, Exchanges and Ticket Protection
The Theatre Chipping Norton values theatregoers' commitment in booking early and recognises that emergencies sometimes prevent attendance. The following two services are available only for events at or directly organised by The Theatre Chipping Norton.
All other event refunds, exchanges and returns will be governed by the Terms and Conditions of the event/venue management.
Exchanges
Tickets may be exchanged for another performance of the same event or screening at the same price (or higher on payment of the difference) within the same run of events.
The exchange request must be made no later than 14 days before the date on the tickets. There is a charge of £1.00 per ticket for this exchange service, unless you are a Theatre Member.
Exchanges may be governed by the Terms and Conditions of the event/venue organiser, not The Theatre Chipping Norton, and therefore may not be possible.
Returns
Alternatively, tickets will be accepted to offer for re-sale on the strict understanding that The Theatre Chipping Norton's unsold tickets will be sold first. This re-sale service is offered subject to your acceptance that The Theatre Chipping Norton does not guarantee that any ticket offered for re-sale will find a new purchaser.
To apply for your tickets to be re-sold please fill in the form below.
Refunds
Except to the extent of the above two services or in the event of cancellation of a performance/event no refunds or part thereof are available after a ticket is purchased. It is the responsibility of the customer to check all tickets/confirmations/invoices received and inform us of mistakes within 72 hours.
Refunds maybe governed by the Terms and Conditions of the event organiser, not The Theatre Chipping Norton, and therefore may not be possible.
Ticket Protection
TicketPlan Ticket Protection is available for any of our Theatre events and we recommend that you consider including this option with your ticket purchase.
Tickets are non-refundable; adding TicketPlan allows you to apply for a refund in some specified unforeseen circumstances such as accidents, travel disruption & unexpected illness. TicketPlan Protection is an optional service offered by The Theatre Chipping Norton and administered by TicketPlan on their behalf. It is not an insurance policy.
By adding ticket protection to your order, you are agreeing to the Terms and Conditions. For full information and Terms and Conditions click here
Please note: TicketPlan must be purchased for all tickets in the transaction and cannot apply to individual tickets.
How do I make a claim?
To make a refund claim on your ticket, visit ticketplangroup.com and use their apply for a refund form.
