General Terms and Conditions

Purchasing Tickets:

The purchase of a ticket entitles the bearer to access the event named, at the time and date detailed on the ticket. Please check your ticket(s) carefully on receipt, and notify The Theatre Chipping Norton’s Box Office as soon as reasonably possible, if the event/date/time is not as you expected.

Payment details will be encrypted in our secure booking system.

When you book tickets online you must ensure the details you enter are both correct and accurate.

Reservations for individual bookers will only be held without payment in your name for 7 days, after which, if we have not received payment, they will be released for general sale again. 

If you are making a booking on behalf of a party/group, you are responsible for all payments due from the party/group and must ensure the party/group is made aware of these terms and conditions of sale and admission. The Theatre Chipping Norton reserves the right to place restrictions on the volume of any tickets ordered.

The credit or debit card used to make the booking and/or on occasions photographic ID may be asked for if collecting tickets from the venue. Photographic ID will be required for tickets that relate to performances/events where additional provision is required to avoid the unauthorised resale of tickets. i.e. Headline Acts/Comedians and on these occasions we reserve the right to refuse entry. Whilst every effort is made to communicate this to customers at the point of sale, we cannot be held responsible for issue arising that are beyond our control.

Where a restriction of the maximum tickets that are allowed per household is in place, we reserve the right to cancel and refund any tickets that exceed this restriction, without prior notice, should we have reasonable evidence that this occurred.

Your visit at The Theatre Chipping Norton:

The Theatre Chipping Norton reserve the right to make any alterations to the advertised arrangements, programme or cast without being obliged to offer notification, refund or exchange.

Staff of The Theatre Chipping Norton are authorised to refuse admission and reserve the right to do so if in their absolute judgement your conduct is inappropriate, disrespectful or intimidating towards a member of staff. This may be applied to the event you have booked for and any future events at venues operated by The Theatre, Chipping Norton.

Unauthorised recording, photography and copying of any artistic performance, work or film within The Theatre Chipping Norton is not permitted.

Tickets will be accepted to offer for resale on the strict understanding that The Theatre Chipping Norton's unsold tickets will be sold first. This resale service is offered subject to your acceptance that The Theatre Chipping Norton does not guarantee that any ticket offered for resale will find a new purchaser. Only original tickets can be offered for re-sale (not Duplicate or agency tickets). Please note there is an administration charge of £2.50 per ticket resold. To request a ticket resale please fill in this form.

The management of any venue takes no responsibility for any loss or damage of personal property or any person beyond its duty of care.

The Theatre Chipping Norton will not be liable in any way if an event or performance is abandoned due to any factors which are beyond our reasonable control such as, acts of god: including earthquakes, storms, flooding: power failure or fire: force majeure: including war, terrorist acts, and civil commotion.

Guide and Hearing dogs are welcome, other animals, are not permitted in the premises.

For the enjoyment of all visitors, The Theatre Chipping Norton requests mobile phones are turned off during a performance and ask that you refrain from talking through a performance.

Smoking is not permitted during any programme event or within The Theatre Chipping Norton.

Drinks may be taken into the auditorium in plastic containers. Glass containers, bottles and breakable items that might cause a hazard in an emergency are not permitted in the auditorium.

Programme events start at the time advertised and we reserve the right to delay or refuse the admittance of latecomers if in the reasonable opinion of The Theatre Chipping Norton admittance would affect the enjoyment of the audience and /or the performance of the artist(s) and /or the running of the event.

Children under 24 months are welcome to our family performances. However please note that children under 24 months are not covered by The Theatre Chipping Norton’s theatre insurance policy and you may be required to obtain a ticket at no extra cost to ensure auditorium capacities are not exceeded. Please speak to our Box Office Team for further advice.

Leaders of youth groups /school parties are responsible for the conduct of their party. The Theatre Chipping Norton accepts no responsibility for the supervision of young people in your care. You must ensure that for every 12 children aged 15 years or younger, you have one adult aged 18 or over supervising the group.

Children between the ages of 12-15 can be left unattended in the auditorium permitting a parent/guardian is within The Theatre building.

Any complaints regarding the show or view from the seats should be made to the Venue/Duty Manager promptly, prior to or during the performance.

All Concessions and Discounts are subject to availability and they may be restricted to certain price levels and performances and can be withdrawn without notice.

Whilst every effort is made to ensure that all promotional information supplied is accurate, you are advised to take appropriate precautions to verify such information. The Theatre Chipping Norton expressly disclaims all liability for any direct, indirect or consequential loss or damage occasioned by the user's reliance on any statements, information or advice contained in The Theatre Chipping Norton print, on the website or any other promotional material generated by the organization or Event Partners.

Your purchase may be subject to additional or alternate Terms and Conditions from any party involved in the provision of an event outside of The Theatre Chipping Norton. Copies of which will be available on the Event or Venue website. In the event of any inconsistency between the terms in relation to Venue or Organiser requirements, those of the Organiser shall prevail. If no Organiser, those of the Venue shall prevail.